Shipping Policy

Shipping Policy – Smoke Deal

At Smoke Deal, we are committed to delivering your orders quickly, securely, and discreetly across the United States while ensuring full compliance with applicable laws and regulations.


Shipping Coverage (United States Only)

We currently ship within the United States only.

Due to state and local regulations, certain products may be restricted or prohibited in specific states or regions. In such cases:

  • Orders containing restricted items may be cancelled or modified

  • Customers will be notified and refunded accordingly

We reserve the right to refuse shipment to any location where products are not legally permitted.

Shipping Charges

  • Free Shipping on all orders above $100

  • Flat Rate Shipping of $4.99 for orders below $100

Shipping charges (if applicable) are calculated and displayed at checkout.

Order Processing Time

  • Orders placed before 10:00 AM (EST) are typically processed the same business day

  • Orders placed after this time are processed the next business day

  • Orders are not processed or shipped on weekends or public holidays

Please note: During peak periods, promotions, or holidays, processing times may be slightly delayed.

Shipping Methods & Delivery Time

We partner with reliable carriers such as:

  • USPS

  • UPS

  • FedEx

Estimated delivery time:

  • Standard Shipping: 2–5 business days

Shipping timelines begin after order processing is completed.

Once shipped, you will receive a tracking number via email.

Discreet Packaging

Your privacy matters to us.

All orders are shipped in:

  • Plain, unbranded packaging

  • No mention of “Smoke Deal” or product details on the package

This ensures a completely discreet delivery experience.

Age & Compliance Requirements

By placing an order, you confirm that:

  • You meet the legal age requirement to purchase vape-related products in your state

  • The products ordered are legal in your shipping location

We strictly follow all federal and state-level compliance requirements.

Shipping Delays

While we strive for timely delivery, delays may occur due to:

  • Weather conditions

  • Carrier issues

  • High order volumes

Smoke Deal is not responsible for delays caused by shipping carriers, but we will assist in tracking and resolving issues where possible.

Damaged or Lost Packages

If your order arrives damaged:

  • Contact us within 48 hours of delivery

  • Provide clear photos of the damaged item(s) and packaging

We will:

  • Replace the item, or

  • Provide a suitable resolution

For lost packages marked as delivered:

  • Please check with neighbors or your local carrier

  • If unresolved, contact us and we’ll assist further

Incorrect Address / Failed Delivery

  • Customers are responsible for providing accurate shipping details

  • Orders returned due to incorrect address may incur reshipping charges

Returns & Shipping

  • We only accept returns for unused items

  • Shipping fees are non-refundable

  • Customers are responsible for return shipping costs

(For more details, please refer to our Return Policy)

Need Help?

For any shipping-related questions, feel free to contact us:

? sales@smokedeal.com